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FAQ

General

➤ What is Daydream Darlings?

Daydream Darlings is a playful, flirty, and luxurious lingerie brand designed to empower women with confidence and style. We offer beautifully crafted pieces for every occasion.


➤ What sets Daydream Darlings apart?

We pride ourselves on creating unique, high-quality lingerie that combines comfort, support, and an unmistakable touch of elegance. Each design is made to make you feel extraordinary.


Products

➤ What materials are used in your products?

Our lingerie is crafted using premium fabrics, such as polyester blends, elastane, and intricate embroidery. For specific details, check the product descriptions on each item.


➤ Are your products true to size?

Yes, our products are true to size. We recommend referring to our size guide for precise measurements to ensure the perfect fit.


➤ Do you offer custom designs or adjustments?

At this time, we don’t offer custom designs or adjustments. However, we’re always working on expanding our collections to meet your needs!


Ordering

➤ How do I place an order?

Simply add your favorite items to your cart and proceed to checkout. Follow the prompts to complete your purchase.


➤ Can I modify or cancel my order after placing it?

If you need to make changes, contact us at support@daydreamdarlings.com within 2 hours of placing your order. After this timeframe, we may not be able to accommodate changes.


Payment

➤ What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna for your convenience.


➤ Is my payment information secure?

Yes, absolutely! Our website uses secure encryption to protect your payment information at all times.


Shipping

➤ Where do you ship to?

We currently ship worldwide. Check our shipping policy for more details.


➤ How much does shipping cost?

Shipping fees depend on your location and will be calculated at checkout.


➤ How long does shipping take?

Orders are processed within 2-3 business days and typically arrive within 5-7 business days for domestic shipments. International shipping times may vary.


➤ Can I track my order?

Yes, once your order ships, you’ll receive a tracking number via email. Use it to monitor your delivery status.


Returns & Refunds

➤ What is your return policy?

We accept returns within 30 days of delivery for items in their original, unworn condition. For full details, visit our return policy.


➤ How do I initiate a return?

Contact us at returns@daydreamdarlings.com with your order number to start the return process.


➤ How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive your return.


Care & Maintenance

➤ How should I care for my lingerie?

We recommend hand washing your lingerie in cold water with a gentle detergent and laying it flat to dry. Avoid using bleach or tumble dryers to maintain its quality.


➤ Are your products machine washable?

While some items may be machine washable on a delicate cycle, we always recommend hand washing to prolong the life of your lingerie.


Discounts & Promotions

➤ Do you offer discounts for first-time buyers?

Yes, sign up for our newsletter to receive 15% off your first purchase!


➤ How do I apply a discount code?

Enter your discount code during checkout in the "Promo Code" box. Only one code can be used per order.


Contact

➤ How can I contact customer support?

For any questions, reach out to us at support@daydreamdarlings.com. We’re here to help!


➤ What are your customer service hours?

Our team is available Monday to Friday, 9 AM to 6 PM (GMT).


Technical Issues

➤ I’m having trouble with the website—what should I do?

Clear your browser cache or try a different browser. If the issue persists, email us at support@daydreamdarlings.com.


➤ How do I reset my password?

Click on "Forgot Password" at login, and we’ll send you an email to reset it.